000 00301nam a2200121Ia 4500
008 201224s9999||||xx |||||||||||||| ||und||
020 _a0-471-27133-0
100 _aKumar V.K
_93313
245 0 _aCustomer Relationship Management
260 _aAmerica
_bJohn Willey
_c2006
500 _a323
942 _cBK
999 _c4073
_d4057