000 00265nam a2200109Ia 4500
008 201224s9999||||xx |||||||||||||| ||und||
100 _aKumar V.K
_93312
245 0 _aCustomer Relationship Management
260 _aAmerica
_bJohn Willey
500 _a323
942 _cBK
999 _c4072
_d4056