000			00300nam a2200121Ia 4500
008			201224s9999||||xx |||||||||||||| ||und||
020			_a0-471-27133-0
100			_aKumar V.K _93311
245		0	_aCustomer Relationship Management A databased approach
260			_c2006
500			_a309
942			_cBK
999			_c4071 _d4055